Frequently Asked Questions

These questions and answers aim to give you a better understanding of the relationship between Yarra Energy Foundation, the Supplier (Solargain) and you.

1. What is Yarra Energy Foundation's role in this project?

Over the duration of the Richmond Solar Bulk Buy program, YEF will act as a coordinator on behalf of residents to ensure they are offered the highest quality products at the best possible price. Through a rigorous evaluation process, we have selected a reputable provider. We have made this offer available for a limited period, and are here to provide independent advice to the homeowner as they embark on their solar journey.

2. What was the selection criteria for identifying a preferred supplier?

To select the preferred supplier YEF considered the following:
- Capacity (company longevity and experience)
- Product quality and warranties
- Service
- Price
- Community contributions
In addition, the following requirements were evaluated:
- Supplier insurances
- Professional reference checks and customer reviews
- Clean Energy Council membership
- Industry accreditations and memberships
- Staff qualifications and training

3. Who is responsible for my contract for installation and maintenance?

Solargain is responsible for the installation, services, products and maintenance subject to the terms of your supplier contract. Yarra Energy Foundation is not responsible for these matters, but is available to respond to any questions you may have about the offer.

4. What are the obligations of the supplier?

The terms of your individual contract will outline the obligations of Solargain.

5. What are my obligations as a registrant? What if I change my mind?

If you have registered your interest and received a final quotation, but have changed your mind, you have no obligation to proceed with the installation of solar PV systems. However, once you have decided to proceed with the final quotation by making a deposit/signing a contract, your agreement will be with Solargain and not with the Yarra Energy Foundation or Yarra City Council. If you change your mind after entering into a contract with the supplier, you will need to discuss this with Solargain. YEF is not responsible for these matters.

6. What happens if I am dissatisfied with Solargain’s performance during the installation and maintenance process?

Depending on your individual contract with Solargain, your options will vary. You should discuss your concerns directly with Solargain. Although YEF is not part of your individual supplier contract, if at any time during the installation and maintenance of your solar PV systems, the supplier has not provided products and services as agreed and you are not satisfied with their response to your concerns, you should contact YEF and we will take reasonable endeavours to help you overcome any issues with the supplier.

7. What if I do not take up the offer, but may be interested at a later date?

The offer is available until October 15, 2016. YEF cannot guarantee that this offer will be available at any time in the future. However, there may be future programs you may wish to access.
You may contact YEF at any time to learn about current solar programs.

8. I am worried about my personal information being used. What will be done with it?

YEF will not disclose your personal information to any third parties except for the purpose of contracting with Solargain.
We will not use your personal information for external marketing purposes without your consent.
If you have indicated that you want to receive regular updates from us, we will add you to our newsletter. If you wish to NOT receive any further information or offers from YEF, please forward a request to YEF.