fbpx Download Search Left Arrow Right Arrow Down Arrow Close Play Button Facebook Instagram linkedin Icon Cloud 1 Icon Cloud

Better Energy Banyule FAQs

Frequently Asked Questions

What is Yarra Energy Foundation’s role in this project?

Banyule City Council engaged the Yarra Energy Foundation following a competitive process to deliver Better Energy Banyule. Through a rigorous evaluation process, YEF have selected reputable suppliers/installers with premium products at reasonable prices. We have made this offer available for a limited period and are here to provide independent advice to the homeowner as they embark on their energy efficiency journey.

 

What was the selection criteria for identifying a preferred provider?

To select the preferred suppliers YEF considered the following:

  • Capacity (company longevity and experience)
  • Product quality and warranties
  • Service
  • Price
  • Community contributions

In addition, the following requirements were evaluated:

  • Supplier insurances
  • Professional reference checks and customer reviews
  • Industry accreditations and memberships
  • Staff qualifications and training

 

Who is responsible for my contract for installation and maintenance?

Residents that accept a quote, enter into a supplier contract with the selected provider. The provider is responsible for the installation, services, products, and warranties subject to the terms of your supplier contract provided in your quote. Yarra Energy Foundation is not responsible for these matters but is available to respond to any questions you may have about the offer.

 

What are my obligations as a registrant? What if I change my mind?

If you have registered your interest and received a final quotation, but have changed your mind, you have no obligation to proceed with the installation of any upgrades. Once you have decided to proceed with the final quotation by making a deposit/signing a contract, your agreement will be with the selected provider and not with the Yarra Energy Foundation or Banyule City Council. If you change your mind after entering into a contract with the supplier, you will need to discuss this with them directly. YEF is not responsible for these matters.

 

 

What happens if I am dissatisfied with the performance of the provider during the installation and maintenance process?

Depending on your individual contract with the selected supplier, your options will vary. You should discuss your concerns directly with the provider. Although YEF is not part of your individual supplier contract, if at any time during the installation and maintenance of your appliance upgrades, the supplier has not provided products and services as agreed and you are not satisfied with their response to your concerns, you should contact YEF, and we will take reasonable endeavours to help you overcome any issues with the supplier.

 

What will be done with my personal information and how will it be used?

YEF will not disclose your personal information to any third parties except for the purpose of putting you in contact with our chosen suppliers or Banyule City Council if you have provided consent. The suppliers will only contact you about the products and services you have expressed interest in.

 

Need more help?

YEF is here to help – give us a call on (03) 7037 6040 with any questions you may have.